Scalability

As a centralized cloud platform, capacity and performance is dynamically scaled based on customer demand. Customers love that Shipium makes peak holiday season a breeze with zero technical headaches.

Availability

The platform had zero unplanned downtime in 2022 across customer-facing services because of its elastic architecture, ensuring uptime standards that meet intense customer demands.

[Platform status](https://docs.shipium.com/docs/shipium-service-status)

Reliability

Enterprise-grade reliability powers the performance of the platform. Customers are assured responses work as intended, with features like printing a different carrier label if carrier API response times are too slow.

Enterprise SLAs

Rely on enterprise-grade SLAs on system performance and uptime. This is priority number one for the platform because most of what Shipium does is mission critical to our customers' operations.

[Customer support](https://docs.shipium.com/docs/contacting-shipium-support#completing-and-sending-the-customer-support-ticket-form)

Enterprise APIs

APIs are built to be responsive and fast. The platform is distributed across a multiple deployments in the cloud to ensure API response latency meets the most demanding enterprise needs.

SOC 2

Controls for major data privacy regimes, like GDPR of US citizens and CCPA, are met. Full details are available upon request.

Regulatory Regimes

All shipping data is anonymized and meets the standards to be qualified as non-PII. Customer data is never shared with other customers.

Data Privacy

All shipping data is anonymized and meets the standards to be qualified as non-PII. Customer data is never shared with other customers.

[Privacy policy](/privacy)

RBAC (Role-based access controls) Permissions

Customers can add/manage console users (User, Editor, Administrator) based on roles and permissions, and can also reset passwords as needed.

Single Sign On

Bring your own logins and permissions to seamlessy integrate with Shipium via SSO. It's easy to set up and manage.

3PL Customer Configuration

3PLs can set up accounts for their customers (tenants) within an easy-to-use console, which can inform and scope almost all Shipium features to that specific customer. For example, 3PLs can make available only certain carriers to certain customers.

[Managing customers with zero custom work required](https://www.shipium.com/blog/is-your-3pl-ready-to-attain-its-projected-market-share)

Rate Card Reselling

It's easy for 3PLs to resell their own accounts for carriers. They simply set up their accounts, then use powerful and flexible features to determine things like margin and assignment. Just like with everything else, the new offering can be cuzstomized and propogated across their customers (tenants), origins, carriers, and service methods.

[Generating more revenue for 3PLs](https://www.shipium.com/blog/generating-more-revenue-as-a-3pl-with-shipium)

Configuration & Automation APIs

Automate third-party or customer setup through configurable APIs. Each customer can be set up with their FC and Carrier information and can update information as needed either through our web UI or through our configuration APIs.

3rd Party Billing

Bill another account (a 3rd party) for shipping cost, which typically includes a surcharge or additional cost. Shipium's console can store 3rd party information including account number, billing city and postal code.

[Learn more about flexible third party billing](https://www.shipium.com/blog/designing-third-party-billing-with-ease)

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### Want to see how Shipium works?

Schedule a demo. Our team is happy to answer any questions or provide you an example of our capabilities.