Scalability As a centralized cloud platform, capacity and performance is dynamically scaled based on customer demand. Customers love that Shipium makes peak holiday season a breeze with zero technical headaches. Availability The platform had zero unplanned downtime in 2022 across customer-facing services because of its elastic architecture, ensuring uptime standards that meet intense customer demands. [Platform status](https://docs.shipium.com/docs/shipium-service-status) Reliability Enterprise-grade reliability powers the performance of the platform. Customers are assured responses work as intended, with features like printing a different carrier label if carrier API response times are too slow. Enterprise SLAs Rely on enterprise-grade SLAs on system performance and uptime. This is priority number one for the platform because most of what Shipium does is mission critical to our customers' operations. [Customer support](https://docs.shipium.com/docs/contacting-shipium-support#completing-and-sending-the-customer-support-ticket-form) Enterprise APIs APIs are built to be responsive and fast. The platform is distributed across a multiple deployments in the cloud to ensure API response latency meets the most demanding enterprise needs. SOC 2 Controls for major data privacy regimes, like GDPR of US citizens and CCPA, are met. Full details are available upon request. Regulatory Regimes All shipping data is anonymized and meets the standards to be qualified as non-PII. Customer data is never shared with other customers. Data Privacy All shipping data is anonymized and meets the standards to be qualified as non-PII. Customer data is never shared with other customers. [Privacy policy](/privacy) RBAC (Role-based access controls) Permissions Customers can add/manage console users (User, Editor, Administrator) based on roles and permissions, and can also reset passwords as needed. Single Sign On Bring your own logins and permissions to seamlessy integrate with Shipium via SSO. It's easy to set up and manage. 3PL Customer Configuration 3PLs can set up accounts for their customers (tenants) within an easy-to-use console, which can inform and scope almost all Shipium features to that specific customer. For example, 3PLs can make available only certain carriers to certain customers. [Managing customers with zero custom work required](https://www.shipium.com/blog/is-your-3pl-ready-to-attain-its-projected-market-share) Rate Card Reselling It's easy for 3PLs to resell their own accounts for carriers. They simply set up their accounts, then use powerful and flexible features to determine things like margin and assignment. Just like with everything else, the new offering can be cuzstomized and propogated across their customers (tenants), origins, carriers, and service methods. [Generating more revenue for 3PLs](https://www.shipium.com/blog/generating-more-revenue-as-a-3pl-with-shipium) Configuration & Automation APIs Automate third-party or customer setup through configurable APIs. Each customer can be set up with their FC and Carrier information and can update information as needed either through our web UI or through our configuration APIs. 3rd Party Billing Bill another account (a 3rd party) for shipping cost, which typically includes a surcharge or additional cost. Shipium's console can store 3rd party information including account number, billing city and postal code. [Learn more about flexible third party billing](https://www.shipium.com/blog/designing-third-party-billing-with-ease) [Image: No description] National Assured coast-to-coast coverage with support for the four major national carriers UPS, FedEx, DHL, and USPS. Our network is pre-integrated to all major service methods across carriers. When changes pop up among our carrier partners, we are the leading tech solution they turn to, which is a benefit to customers. For example, when USPS launched their new Direct Connect service, Shipium was the first platform to integrate. [View our carrier network](/carriers) [Image: No description] Regional Leverage regional carriers for maximum performance by using our pre-integrated service methods across several dozen carriers. Contact our team for an up-to-date list. [Image: No description] Same Day Diversifying your mix to include emerging same-day carriers is a smart strategy, especially for retailers and brands with a physical store network. Gain access to the best same-day options through our network. Specialty Big-and-bulky and other specialty type of carriers and service methods are supported in our network. Contact the team for how we can help. Canada Deliver within Canada with Canada Post and other national and regional carriers through our network. Contact the team for the most recent support. LATAM Deliver within Mexico using DHL and Estafeta, with more carrier availability on the way. Contact the team for upcoming support EU / UK European support coming in 2024 across the continent. Contact the team for carrier support specifics and availability timelines. Surcharges Offload the management of the fuel, destination, package, value-add, accessorial, and peak surcharge rates of all pre-integrated carriers in our network. Customers can count on us to make sure all values are current for every carrier, then customers can modify their discounts according to their contracts in their unique Shipium account. [Managing surcharges](https://docs.shipium.com/docs/shipium-carrier-selection-applications#setting-service-method-surcharge-modifiers) Macro Environment Monitoring Shipium provides macroenvironment monitoring for possible disruptions in weather, industries, origin/destination-specific matters and global finances. The in-house TransOps team then applies appropriate modifications to impacted carriers platform-wide. For example, if a carrier issues a 36 hour delay on deliveries to a set of Midwestern ZIP codes based on a blizzard, we will ensure that all delivery estimate calculations are adjusted by 36 hours. Technology Performance Monitoring The team monitors carrier performance, such as their API availability and speed, and resolves issues with carriers when problems arrise on the carrier side. Customer Service Representative From technical issues, to integration updates, to billing disputes, Shipium's team acts as the representative on your behalf with carriers. Carrier Setup Set up carriers with a full suite of configuration options, including access to manage service methods, rate tables, surcharge modifiers, fulfillment centers mapping, label configurations and augmentations, and package configurations. [Image: No description] Virtualized Contracts Upload your carrier contracts to make it quick and easy to manage selection. All carrier contract structures are different, so when Shipium adds a carrier to the network, the platform also models out the carrier's contract structure. That makes it simple to upload your rates and surcharges. This eilminates the need for pass-through systems, like label printing API platforms, who simply use your carrier credentials to request rates or print labels. Surcharge Management Ensure fully loaded costs are used during selection by leaning on our surcharge management capabilities. Shipium staffs an in-house transportation ops team who keeps all carrier surcharges up to date, such as fuel surcharges which can update daily. Then, as a part of contract setup, you declare your ammendments to the surcharge cost structure. The result is a fully loaded rate comparison ensuring the cheapest options are always picked. [Image: No description] Peak and Other Carrier Surcharges Carrier surcharges are extra costs that carriers assess for shipping packages, typically to cover fluctuating operational expenses. Peak season surcharges, also known as demand surcharges, are temporarily added by carriers to their base shipping rates during periods of high shipping demand. Shipium provides support for different peak surcharges across all carriers which flow into decision making throughout the platform, and manages them for you. Zip-Zone Mappings Offload carrier ZIP-Zone mappings to the Shipium platform. Mappings are automatically set up when you create a new origin, like a warehouse or store, and Shipium automatically stays updated as carriers routinely change their service areas. Time In Transit (TNT) Pick and configure from multiple time in transit (TNT) data models based on carrier and method. Several different products use TNT values to make calculations or inform decisions, so Shipium offers three different carrier TNTs options for customers based on the unique needs of their business. Rate Expiration Track and be alerted to expiring rates to ensure no service disruption. When uploading rates, Shipium will know when they expire, and will alert both you and the customer service team to ensure rates are updated in time. Origin Properties Declare properties across all origins in your network, like warehouses or stores. Set details like location, fulfillment days of the week, and holiday periods, among others. [Image: No description] Carrier Pull Times Set the pull times for every carrier and service method per origin, since those times have a major impact on data modeling and rate shopping decisions. [Image: No description] Dynamic Origins Create dynamic origin points within carrier selection APIs, which is a great fit for companies who have a large or dynamic fulfillment network, such as marketplaces. Returns Manage returns alongside the rest of your shipping operations. The platform supports most major carrier returns services, and makes it easy to fit into your returns process with various configuration capabilities. Carrier Selection Rules Set up inclusion or exclusion rules that take priority during the typical selection process. Customers can ensure their unique use cases are met or scoped before automation occurs. [More control with rules](https://www.shipium.com/blog/improving-the-control-of-carrier-selection) [Image: No description] Injection Shipping / Zone Skipping Add zone skipping to your network strategy by using Shipium's injection shipping capabilities. Combine different ways to use carriers and locations to make the ideal long-haul lanes that optimize for reduced costs and improved speed. [Image: No description] Carrier Volume Limits A simple self-service tool lets you set minimum and maximum thresholds per carrier, per service method, per-origin, or per unique property that matters to your operations. Those limits propagate across all Shipium instances once set up. [Set volume limits](https://docs.shipium.com/docs/shipium-carrier-selection-carrier-limits) [Image: No description] Hazmat Shipium partners with carriers to provide safe and proper shipping of hazardous materials. Material types include Limited Quantities (LQ - replaced OMR-D), Lithium Ion Products, and general IATA/DOT materials, and more. Ship from Anywhere Ship packages from any origin, including warehouses, stores, and more. It's easy to set up known origins in Shipium's Console, or utilize flexible APIs to pass a dynamic origin point during the carrier selection process. Futured Dated Shipments Create labels up to 60 days in advance, plus rate shop 14 days in advance without label creation. Customizable Groups Define you own groups of carrier service methods and rules per delivery zone with our powerful Configurable Ship Option feature. Rules included are carriers and methods, priority level, postal codes, destination matching, package matching, and tag matching. [See the power of our configurable ship options](https://www.shipium.com/blog/new-carrier-group-configurations-makes-it-easy-to-customize-your-operations) [Image: No description] Bulk Label Creation Use bulk API requests within Carrier Selection for rate shopping or label generation. Choose between multiple shipments and one destination, multiple shipments and multiple destinations, and multiple shipments and multiple destinations for rate selection without label creation. The API also allows you to void or cancel calls, too. [Enterprise speed with enterprise flexibility](https://www.shipium.com/blog/enterprise-throughput-with-bulk-label-generation) Bound Printed Matter Denote BPM shipments with the carrier service methods that support it through both the console and API parameters. Package Types Set up different [packaging types](https://www.shipium.com/playbook/how-to-decide-packaging-options-and-sizes-per-fulfillment-center), like boxes versus softpack bags, which can be used a preference during selection, and can impact optimization of carrier selection decisions. Package Dimensions Set up different packaging dimensions, which can be used when making carrier selection decisions. Global Shipping Ship to anywhere in the world from a U.S. Origin using supported carriers like Passport, or utilize major carriers like UPS, FedEx, and DHL to target specific regions. Fully Landed D&T Handle fully landed duty and taxes for international shipping using carriers who are full-service international carriers on the platform, like Passport, or partner with a D&T technology partner, like [Zonos](https://zonos.com). US to Canada Shipping Ship from a U.S. origin and deliver to a Canadian destination using the available cross-border carriers. Intra-Canada Shipping Conduct intra-Canada shipping with the necessary label requirements using Canadian carriers. All shipping requirements are considered including use of French and English languages, YYYY/DD/MM date structure, Canadian holidays, dim weights in metric units, Canadian VAT by province, daily manifests for multiple shipments, label requirements including rural routes, and use of Canadian dollar currency. Canada to US Shipping Ship from a Canadian origin and deliver to a U.S. destination using the available cross-border carriers. Shipment Properties Eliminate the tedious business rules you traditionally have to set up based on shipment properties. For example, Shipium knows that batteries can't ship via Air methods, or that a USPS-adjacent method is required for a P.O. Box. For every carrier in our network, count on us to shoulder the burden. Service Areas Immediately know which areas are serviced by regional carriers. Shipium maintains service area coverage for all carriers on the network, eliminating any need for you to manage it. Network Properties Set important properties of your fulfillment network, such as origin locations and fulfillment days, or carrier pull times. These properties impact the calculation of an accurate delivery date. [Image: No description] Real-Time Dynamic Modeling Apply a real-time model to estimations. Deciding the right carrier at 7pm Friday is different than 7am Monday, which is different than 7am Cyber Monday. Shipium utilizes a big mix of real-time factors to ensure the best selection is made. Platform-Wide Data Modeling Benefit from historical transit data that spans the entire Shipium platform. All data is normalized and anonymized, then added to models to continue to refine accuracy. [Image: No description] Business Days of Transit Optionally switch to use Business Days of Transit, which allows you to choose a carrier and ship method that will meet a delivery date based on origin FC operating day calculations. Ship date and time can be adjusted via API call - label needed or not - within carrier rule sets, and customer can select least expensive carrier and shipment method to hit delivery date. Carrier and ship methods can be altered for after shipment cut off times. Custom Label Augmentations Customize ZPL to change the layout, data schema, or design of your labels. Use a self-service tool to do it yourself, or ask our team to help. [Custom labels](https://docs.shipium.com/docs/carrier-shipment-label-custom-label-augmentations) [Image: No description] Label Configurations Change the size and orientation of labels, including modifying DPI resolution, with an easy to use interface. [Easy label management](https://docs.shipium.com/docs/carrier-shipment-label-custom-label-augmentations) Multi-Tenant Customizations Companies like 3PLs or marketplaces who might be servicing multiple tenant customers require the ability to customize labels to that tenant, like add their unique logo, return address or custom data. It's easy to set that up with a self-service interface. Perishable Goods Notify carriers of perishable items in a shipment. All carriers appreciate being notified of a perishable shipment, while some carriers require it. It's easy to set up perishable attribution on labels. Special Properties Easily set up special label properties for certain carrier service methods, like bounded matter, delivery signature requirement, weekend delivery statusing, and denoting different shipping types, amongst others. Hot Failover Maintain rapid label printing to support enterprise-grade throughput with fallback options should a carrier's label printing API underperform a certain threshold. The next cheapest option is immediately available if the best option does not hit a response time limit. [Carrier failover](https://docs.shipium.com/docs/carrier-failover) Labels without Costing Generate shipping labels without having to provide costing information like carrier service method rates. This feature might be useful for your organization if you wish to print labels without Shipium calculating a shipment cost, and the carrier will bill you once your package has shipped. Using Labels without Costing also could be beneficial if your organization employs tenants in your network and they have their own confidential carrier service method rates; the carrier will bill your tenant once the package ships based on their established rate. Automated Manifesting Notify carriers of ready-to-go shipments as they happen with automated manifesting capabilities. Scheduled Manifesting Create a batched Manifest then notify carriers of the group of shipments to schedule a pickup time. Manifest Summaries Print out a daily manifest from the Shipium Console to hand to a carrier upon pickup. While not automated, some carriers require this style of manifest handoff, and Shipium makes it easy through an easy to use tool. Carrier Mix Get a detailed breakdown of what carriers are getting volume. Dive in and analyze how those carriers are performing related to package dimweights and geographical zones. [Image: No description] Origin Performance Examine the shipping performance from specific origins, like the carrier mix or packaging breakdown. Order-to-Ship Get order-to-ship (OTS) metrics across origins. Ship-to-Deliver Get ship-to-deliver (STD) metrics across origins, carriers, and service methods. [Image: No description] Click-to-Deliver Get an order-to-deliver (OTD, or sometimes call Click-to-Deliver or CTD) composite metric that combines OTS and STD to give you a total view into ecommerce fulfillment performance. [Measure Click-to-Deliver](https://docs.shipium.com/docs/shipium-order-to-deliver-reporting) Historical Shipments Pull business reports of historical shipments to better understand and analyze operations and customers. Report Configuration Get granular report insights through reconfigurable parameters that include date ranges, multiple aggregate values and which origin to include. Each can provide the selected visual whether line graph, chart or another visual. Most important, it will provide historical performance metrics to allow for continual analysis and enhancements. Shipment Search Lookup Search shipments within the Shipium Console with criteria of name, start/end dates, test mode inclusion, statuses inclusion and preferred format type. Network Topology Set up the properties of your network to shape the base of the data model. Declare details like carrier pick up times, fulfillment days, and carrier volume limits, which influence the additional, more dynamic layers of the model. [Image: No description] Transit Data Historical shipments are the most heavily weighted factor in estimating a date. Transit data is automatically fed into your EDD models when pairing Delivery Promise with Carrier Selection, but there are available methods to feed transit data to Shipium when only using Delivery Promise on its own. Macro Conditions Rely on the Shipium in-house transportation ops team to set platform-wide adjustments to estimations based on macro conditions, such as weather delays or a carrier issuing a ZIP-level delay due to issues like labor shortages. [Image: No description] Stochastic Calculation EDDs are ultimately a probabilistic value, coming as close to 100% accuracy as possible, knowing that total accuracy is impossible. The eventual EDD is a statistical composite that predicts the date that is most probable to share with the customer. [Calculating delivery dates](/playbook/adding-a-delivery-promise) Thresholds Pull forward cost optimizations to ensure estimated dates fit certain cost parameters. Shipium makes it easy to ensure a shipping designed to be a profit center remains a key profit driver, while also pulling forward accurate dates that align in order to improve customer experience. Manual Shipping Times Forecast a future shipment date when calculating an EDD. This is a perfect fit for companies who manage timed launches, such as clothing brands or video game retailers. [Image: No description] Custom Overrides Configure time-in-transit (TNT) models from three available options, including bringing your own, that can be applied to some or all of your inventory. [Calculating delivery dates](https://docs.shipium.com/docs/product-view#call-and-response-with-advanced-options) Carrier Selection Bundle For customers who use [Carrier Selection](/carrier-selection), historical shipping data is automatically captured and fed into their Delivery Promise model. [Image: No description] Historical Data Upload Use Delivery Promise on its own by sending historical shipping data to the platform via several options, from a specific data stream to a fiat file upload, and more. [Image: No description] Split Shipments Combine APIs to get EDDs for a multi-SKU cart and determine split shipment options at the cart level. [Image: No description] Geographic Determination If you don't have an origin to share, fall back to automatic geographic determination by the platform. The data model powering Shipium's EDDs can assume a likely origin if you don't provide one in the API call. Progressive Enhancement Improve accuracy by layering in additional known downstream constraints. For example, if you are a retailer who uses Shipium for both warehouse and store shipping, but you know a particular SKU is only available in the warehouses, you can exclude store origins from the probable fulfillment origins for a more accurate prediction. Product Description Pages Show EDDs for a single product on its description page. If the product has variable SKUs, such as different sizes of apparel, utilize the API nature of Delivery Promise to update EDDs on the fly based on possible origin changes based on inventory availability. [View live examples on SaksOFF5th.com](https://www.saksoff5th.com/) [Image: No description] Cart & Checkout Workflows Measure how delivery promises improve conversion by using metadata tagging during checkout along a multi-stage workflow. Combined with the flexibility of showing one date or split dates for a multi-SKU order, the ability to tie promises to abandonment and conversion insight is simple and powerful. [Read the Saks OFF 5TH case study](/customers/so5) [Image: No description] [Image: Schedule a Demo Icon] ### Want to see how Shipium works? Schedule a demo. Our team is happy to answer any questions or provide you an example of our capabilities.